IT Documentation & Release Coordinator

We are looking for a detail-oriented IT Documentation & Release Coordinator to keep our IT documentation accurate, up to date and easy to find. The role will work closely with our technical and operational teams to maintain change records, release information, policies and practical training materials.

Key Responsibilities

Change Requests: Log and track IT change requests from submission through approval and implementation, keeping clear records of their status and outcomes.
Release Coordination: Track upcoming releases and maintain release notes, schedules and version histories for platforms. Ensure relevant teams know what is changing and when.
Feature Documentation: Document new and existing features, including how they work, how to configure them, and how to enable or disable them.
Training & Knowledge Base: Create and maintain user guides, onboarding materials and step-by-step instructions for common platform tasks.
Policies & Procedures: Maintain IT policies, SOPs and process documentation, managing versions and coordinating reviews and approvals with the relevant owners.
General Documentation: Support other IT documentation needs, using a clear and consistent structure across all materials.

Requirements

Experience in technical writing, IT documentation, document control or a similar role.
Familiarity with change and release management processes.
Excellent written English and the ability to explain technical information clearly.
Strong organisational skills and attention to detail.
Confidence working with technical teams to gather and verify information.
Experience with documentation and ticketing tools such as Confluence, Jira, SharePoint or similar.

Nice to Have

Experience in a software or technology company.
Experience creating training or e-learning materials.
Understanding of compliance and audit documentation requirements.
Knowledge of ITIL practices.